phcity Privacy Policy

When you register an account on phcity, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and gameplay activity. This technical data helps us maintain platform security, detect unusual account behaviour, and improve the overall experience for players in the Philippines. Where required byapplicable law or our licensing obligations, we may also request a copy of a government-issued identification document to verify your identity before processing withdrawals or activating certain account features. All information collected is limited to what is genuinely necessary for the operation of the platform and the fulfilment of our legal obligations as an online gaming operator serving the Philippines market.

The personal data we collect is used primarily to create and manage your phcity account, process deposits and withdrawals in Philippine pesos, and provide access to our Casino, Live Casino, Fish Game, and VIP programme. We also use your information to verify your identity and age in line with Philippine gaming regulations, to detect and prevent fraud or unauthorised account access, and to send you service-related communications such as transaction confirmations and account security alerts. Where you have opted in, we may use your contact details to send you updates about platform features or promotions that are relevant to your account activity. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never used to build profiles for sale to third-party advertisers, and we do not engage in any form of behavioural advertising targeting based on your gaming activity.

phcity does not sell, rent, or trade your personal information to any third party under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of phcity, our members, or the public. In the event that phcity undergoes a business restructuring or ownership change, your data may be transferred as part of that process, and you will be notified in advance where required by law. We will never disclose your personal data to any party outside these defined categories without your explicit prior consent.

All personal data collected by phcity is stored on secure servers using industry-standard encryption protocols to protect against unauthorised access, loss, alteration, or destruction. Access to your personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all such staff are subject to confidentiality obligations. We use secure socket layer (SSL) technology across the entire platform to protect data transmitted between your device and our servers, whether you are accessing phcity on mobile or desktop. While we apply robust technical and organisational measures to safeguard your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable data protection law. We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

As a registered member of phcity based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before withdrawal. To exercise any of these rights, please contact our support team through the details available on the platform, and we will respond within a reasonable timeframe in accordance with applicable law. We will not charge a fee for handling straightforward data subject requests, though we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive. If you are not satisfied with how we have handled your request, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

phcity uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how members interact with different areas of the site. Essential cookies are required for the platform to operate and cannot be disabled without affecting core functionality such as staying logged in or completing a transaction. We may also use analytics cookies to understand aggregate usage patterns and improve the platform experience for players in the Philippines, though these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, and most browsers allow you to block or delete cookies if you prefer. Please note that disabling certain cookies may affect the performance or availability of some platform features. We do not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks.

phcity may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will publish the updated policy on this page with a revised effective date, and where appropriate, we will notify registered members through available communication channels. We encourage you to review this page periodically so you remain informed about how we protect your personal information. Your continued use of the phcity platform after any update is published constitutes your acceptance of the revised Privacy Policy. If you have questions about any aspect of this policy or how your data is handled, please refer to our FAQ page or contact our support team directly. This policy is governed by the laws of the Philippines and should be read alongside our Terms and Conditions and Responsible Gaming page.